Troubleshooting · iOS & Apple TV (tvOS)
Fixing Background VPN Disconnects on iOS & Happ RAM Limit on Apple TV (tvOS)
Apple iOS and tvOS enforce strict RAM limits on Network Extensions. Follow these recommendations for rock-solid stability.
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Step
Preventing Background Disconnects on iPhone & iPad
In Global Happ (Xray >= 26.7.8), enable "No Limit mode" in Settings. In INCY, enable
Settings → Tunnel → Use Xray-TUN. -
Step
Best Clients for Apple TV (tvOS)
On Apple TV, Happ hits the tvOS RAM limit when routing is enabled. Either disable routing in Happ on tvOS, or use INCY, UXWay, Shadowrocket, or Karing.
Other Troubleshooting Articles
How to add steam.exe, cs2.exe, deadlock.exe & remote desktop apps to direct bypass in Happ & INCY
How to select the OutlineKeysRobot 4 JSON routing rule and update Happ (Xray >= 26.7.8)
Split tunneling setup across Happ, INCY, Shadowrocket, and Throne
Connecting to White Russian (Ultra Hysteria2, xHTTP, gRPC) & enabling tlshello fragmentation
How to connect Telegram to Happ local SOCKS5 port 10808 for reliable UDP calls
1-click HWID reset, enabling Send HWID in Shadowrocket/Throne, and changing your subscription URL
How automatic P2P protection works and which apps seed P2P traffic in the background
Unblocking the virtual TUN adapter in Windows Defender Firewall and allowing apps in macOS Gatekeeper
Using the "Support" (🎧) → "+ New Ticket" tab inside @ookvpn and copying your HWID device list
Troubleshooting & Support
Browse our step-by-step troubleshooting articles below, ask our online assistant, or contact a live operator inside the @ookvpn Mini App ("Support" 🎧 → "+ New Ticket").